Customer support that feels like a real conversation.
One calm inbox for web chat, WhatsApp, email and social. An AI copilot that drafts, summarises and answers — while your team stays in the room.
42s
median first reply
4.9
average CSAT
6
channels, one inbox
- ACAmelia ChenHey team — I placed this Tuesday and it still says processing…
- MOMarcus OrtegaAttaching the two receipts. Same amount, same day.
- PRPriya RamanReading your pricing page — a bit unclear on seats.
Your order shipped this morning via DHL — tracking 1Z…4821. ETA Friday. Would you like me to send this reply?
Trusted by growing support teams
Every channel. One quiet inbox.
Kaido pulls every conversation your customers start into a single, calmly organised inbox — so nothing gets lost and no one is context-switching for a living.
A weightless widget that feels native to your brand.
Official Business API, templates, and rich media.
Meta channels stitched into a single thread.
Reply to stories, mentions and DMs in one place.
Bring your support@ inbox — threading just works.
Calls, voicemails and AI transcripts, on the same timeline.
A copilot that sits beside you — not in front of your customer.
Trained on your knowledge base and past replies. Same tone, less typing.
Auto-answers FAQs when confidence is high, hands off cleanly when it isn't.
Never re-read a 40-message thread again. Pick up where a teammate left off.
- Customer received two charges for the same order.
- Both receipts attached; totals match ($148.20).
- Suggested next step: refund duplicate + apology template.
From chaos to calm in an afternoon.
Add website chat, WhatsApp, email and socials in minutes. No engineering required.
Point Kaido AI at your docs and past tickets. It learns your voice.
Your team handles the human moments. AI handles the repetitive ones.
Serious help desk. Human interface.
Send the right message to the right agent — automatically.
SSO, audit logs, EU data residency and SOC 2.
Save calm, tested replies your team can reach for.
Trends, sentiment, and CSAT signals — surfaced weekly.
Filters your team can save, star and share.
Files, voice notes, forms and product cards — anywhere.
Fair, predictable, and calm.
Start free. Grow when you're ready. No per-conversation gotchas.
- Unlimited channels
- Shared inbox
- AI drafts + summaries
- Automations
- Priority support
- Everything in Team
- SSO / SCIM
- Advanced routing
- Audit logs
- EU data residency
"Kaido made our support feel like our brand again. The AI drafts sound like us — quiet, warm, useful. Our first response time dropped by 60% in a fortnight."
Answers to the calm questions.
A calmer inbox is 15 minutes away.
Free for solo teams. No credit card. Bring your channels and go.